Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?

FAQ

General

What's the difference between bespoke and made to measure?

A bespoke suit is entirely handmade in our studio. The customer collaborates with a master tailor on every detail, resulting in a one-of-a-kind garment finished in nine weeks. 

Our made to measure suits are machine-made and hand-finished, crafted from the same fine fabrics as our bespoke suits and similarly fit to perfection. The simplicity of the made-to-measure process allows us to go without multiple fittings and finish the suit sooner, in five weeks.

How do I make an appointment?

If you would like to make an appointment for a consultation, please email us at info@jmueser.com or call us at 347 982 4382. You are also welcome to come by our Christopher Street location in the West Village anytime during operating hours. 

J. Mueser
19 Christopher Street, New York, New York 10014

How long does it take?

Our handmade bespoke suits are made in 8-9 weeks after the consultation. This includes three (3-4) fittings to perfect the garment. Our made to measure suits are made in only 4-6 weeks after consultation.

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.