J. Mueser garments and accessories are of the highest quality, and we are confident that our products will take pride of place in any gentleman’s wardrobe. If, however, you are dissatisfied with the product for some unforeseeable reason, we will of course make amends.
All returns received within 14 days of purchase will be credited to the original form of payment. Please allow up to 14 business days for processing. All returns received after 14 days will be eligible for store credit.
Items returned for exchange will be refunded and a new order will be processed and charged. Please allow up to 10 business days for processing an exchange.
Gifts that are returned are subject to exchange or store credit only.
To return items ship them in the original packaging along with the receipt and a note giving the reason for return to:
J. Mueser 19 Christopher Street New York, NY 10014
Please email any questions or comments to info@JMueser.com
Shipping Policy
United States shipping is done via wynd and gets delivered within 1-5 business days, depending on selected service. Shipping rates will vary according to package size, weight and final destination. Should you require expedited shipping in the form of guaranteed next day delivery or second day delivery you will be given the option of making these selections on our check-out page.
As an added bonus, if you reside locally in either Brooklyn or Manhattan you will also be given the choice at check-out of opting for same-day courier delivery for a low flat fee.
For International shipments we use wynd Worldwide who provide customs clearance and door-to-door delivery service within 1-3 business days. Shipping rates will vary according to package size, weight and final destination. Duties and import taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.
- wynd Same-Day - delivers within 1-3 hours*
- wynd Standard - delivers in 2-5 business days*
- wynd Second Day - delivers in 2 business days*
- wynd Next Day - delivers in 1 business day*
- wynd International shipping - delivers in 1-3 business days*
* Assuming inventory availability